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You can enter an auction by clicking on the lots that are displayed on the homepage or by navigating through the designated auction page. Every auction consists of multiple lots and each lot is auctioned using a Dutch auction clock. This clock will display the price, which goes down every second until the minimum price has been reached. However, the minimum price will not be visible, which means that the lot could be gone at any moment. The lot will disappear when the minimum price has been reached or when someone buys it. If the clock reaches a price that you are comfortable with can buy it by pressing on the ‘buy’ button.
If you don’t have time to wait for an upcoming auction, but you are still interested in one of the products in that auction then you can use the auto-bod function. This function allows you to set an offer on a lot that you are interested in, note that this only works for upcoming auctions and not on auctions that are already taking place. In addition, it is not 100% certain that your offer will be accepted, as this depends on a couple of factors. It is not possible to win a lot, if someone else makes a higher offer then the auto-bod that you have set. Another factor is that you cannot win a lot if the auto-bod is under the minimum price, which is unknown.
Once you have pressed the ‘buy’ button, the lot will be moved and displayed in your account at ‘bought lots’. You can pay for the lot through this page with either iDEAL or PayPal. After the payment has been made your money will be securely kept at Dutch Auction until you receive your product. Dutch Auction will contact the supplier and make sure you will get your product as soon as possible. In the case of cars Dutch Auction will arrange an appointment for viewing and a test drive. If you made a mistake or want to cancel the purchase then that is possible as long as it is within XX days.
At Dutch Auction, we want to make sure that the customer receives what he paid for. In case of errors, defects or other inconveniences it is possible to reverse the purchase and Dutch Auction will make sure you get your money back. However, it is important that this is arranged within 14 days, otherwise Dutch Auction cannot help you anymore.
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